Mercedes-Benz extends RAC contract for five years

Mercedes-Benz Cars UK has extended its Roadside Assistance provision with the RAC and will now also look after the Smart road assistance programme.

Customers will be attended by the RAC’s Mercedes-Benz-branded technicians, all equipped with both Mercedes-Benz and smart diagnostics equipment and parts, or by the RAC’s patrol technicians.

RAC managing director of business roadside, Phil Ryan, said the RAC was delighted to be both renewing and extending its relationship with Mercedes-Benz Cars in the UK.

“The new contract is also a recognition of the hard work put in week-in, week-out by our teams, working closely with those within Mercedes-Benz to deliver exceptional service.

“We are also very pleased that Smart customers will now be able to benefit from this strong partnership for the first time.”

All new Mercedes-Benz and smart models come with UK and European Roadside Assistance coverage for three years. This is automatically renewed for a year, up to a maximum of 30 years, upon the completion of a service by a Mercedes-Benz or Smart retailer.

Mercedes-Benz Approved Used cars and smart approved used cars both benefit from 12 months’ Roadside Assistance, which is again renewed upon completion of each service.

Sally Jones, customer services director at Mercedes-Benz Cars UK added: “Our customers are at the centre of everything we do, which is why we’re completely committed to keeping Mercedes-Benz and smart customers mobile at all times.”