Mitsubishi aftersales business acquired by IM Group

Subaru and Isuzu importer International Motors Group has agreed to take over Mitsubishi Motors’ aftersales business in the UK.

Mitsubishi is to stop selling cars later this year following the brand’s surprise announcement last year it was pulling out of the UK European markets.

The purchase will take place on October 1, 2021, and the Mitsubishi Motors in the UK aftersales business will operate independently within IM Group from its current base in Cirencester. It will be staffed by the existing and experienced Mitsubishi aftersales team members, headed up by Toby Marshall who has been a director at Mitsubishi Motors in the UK for more than 12 years, ensuring a consistent standard of service to customers and Service Centres is maintained at all times.

Andrew Edmiston, managing director of IM Group, said: “Mitsubishi is a wonderful brand with a great reputation for excellent products and outstanding customer service.  Through the professionalism of the dealer network, customers have come to expect the very highest levels of service. In this new era of ownership by IM Group, a company with customer service at its heart, customers can expect no less commitment from their Mitsubishi dealer than they have experienced in the past.  We will ensure all Mitsubishi dealers have the support they need to continue to deliver this. IM Group are pleased and proud to represent Mitsubishi Motors in the UK.”

IM Group says Mitsubishi drivers will see no difference in the standards of service they receive from Mitsubishi Motors in the UK and can continue to rely on their local Mitsubishi dealer for aftersales support. In the autumn it is anticipated that most of the Mitsubishi Motors in the UK dealers will transition to become Mitsubishi Service Centres.   

Rob Lindley, managing director of The Colt Car Company, added: “The completion of this deal ensures the long-term future for Mitsubishi aftersales in the UK. Operating within the IM Group, Mitsubishi Motors in the UK will continue to deliver the excellent standards of aftersales care, parts supply and vehicle warranty that our customers have experienced and will continue to provide to our UK customers for many years to come.”