Hans Rutlin has been appointed to the role of head of customer quality and network development at Volkswagen Commercial Vehicles.

He fills the position which was vacated by Rose Butterworth, who has moved to another role within the Volkswagen Group.

Rutlin was previously head of planning and supply for Volkswagen Commercial Vehicles, a position he had held since April 2013. He joined the Volkswagen Group in 2012 as commercial operations manager.

Prior to that, Rutlin worked at Ford Motor Company, where he held a variety of roles covering customer relationship management (CRM), product marketing, sales and business strategy, as well as product development and manufacturing.

Hans Rutlin, head of customer quality and network development

As head of customer quality and network development, Rutlin will be responsible for the delivery of customer service to Volkswagen Commercial Vehicles customers through the Van Centre network and Customer Services Centre, as well as the size, structure and success of the Van Centre and Volkswagen Commercial Vehicles Authorised Repairer network in the UK and the people who are employed within it.

Carl zu Dohna, director of Volkswagen Commercial Vehicles, said: “I’m delighted that Hans has chosen to take on a new challenge within the brand. The experience he has built up over the past three years will be invaluable in his new role.” 

Taking over from Rutlin as head of planning and supply is Nick Colledge. He joins the Volkswagen Commercial Vehicles brand from Harley-Davidson, where he was commercial operations manager for the emerging markets since September 2013.

Previous roles for Colledge included regional district manager for the Middle East and Africa, and UK and Ireland aftersales district manager. Prior to working for Harley, he was a dealer principal for Huntson Holdings and a general manager for Dixon Motors.

Nick Colledge, head of planning and supply

Dohna said: “I am looking forward to welcoming Nick to the brand at an exciting time. Having successfully launched the new Transporter and Caddy models last year, we are now preparing for the introduction of the new Amarok and all-new Crafter. Nick’s past experience and new ideas will make him an asset to the team.”