FleetEurope boosts customer service with five new appointments

By Elizabeth Howlett

23 May 2019

FleetEurope has made five new appointments to strengthen its existing customer service delivery teams.

Raim Bennett has joined the fleet operations team as fleet support manager. He brings with him over 13 years’ experience within the automotive sector, having worked at some of the UK’s largest fleet management and vehicle rental companies.

He will be providing essential day-to-day support for fleet customers to ensure the efficient management of their fleet vehicles from initial acquisition, to in-life management and disposal of the vehicles at the end of their contracts.

Geraldine Doyle and Whitney Hector have joined as rental administrators in the vehicle rental division. They bring with them a combined wealth of customer service experience from previous roles in the retail, security and healthcare sectors.

Their key responsibilities will include processing vehicle bookings, responding to queries and working closely with FleetEurope’s nationwide network of rental partners to ensure the rental management process is as seamless as possible for customers.

New recruits, Ajay Randev and Ellie Richards join the finance department as accounts assistants, handling customer and supplier invoicing, credit control and query resolution. An important aspect of their roles will be to maintain FleetEurope’s invoice accuracy rate of over 99%.

FleetEurope’s chief operating officer Joe Howick said: “2018 was a very exciting year for FleetEurope. We experienced an unprecedented 30% growth in turnover, brought on 160 new customer accounts and continued to build strong relationships with our existing customers.

“We implemented an ambitious growth strategy when I joined the business in March 2016. Investing in the best people with the right experience, skill set and passion for what they do formed a key part of that.

“We're confident these latest appointments will build on the already outstanding reputation FleetEurope has within the fleet industry for delivering exceptional customer service and look forward to our continued growth throughout 2019.”