Industry jobs: Latest roles filled at Alphabet, Tusker and Mahle

Alphabet names Nick Martin as new SME sales manager

Alphabet (GB) has announced Nick Martin as its new SME sales manager, reinforcing its commitment to scaling up its SME direct business.

Alphabet's aim is to ensure companies with smaller fleets have the opportunity to access the same level of expertise and breadth of services enjoyed by larger fleets.

Since joining Alphabet in 2009, Martin has held positions as an account manager and, more recently, customer relationship manager where he played a pivotal part in evolving the company’s customer service strategies.

Alphabet said that Martin has been instrumental in building successful partnerships with leading large corporates and providing expert support to help them manage their mobility with ease.

In his new role, he will take on responsibility for overseeing business performance and driving the future strategy for Alphabet’s SME channel.

He said: “I’m delighted to be joining the team at such a transformational time. Our customers are at the heart of everything we do and we’re committed to providing businesses of all sizes with the support and solutions they need to better manage their mobility.

“The number of companies with smaller fleets is on the rise, but those managing fleets are facing increasing pressure and many are juggling these responsibilities on top of an already busy ‘day job’.  

“We’ve diversified our approach to market to help ease the burden and free up valuable time for businesses.

“Our main priority is to make managing a fleet as simple and stress-free as possible by offering a comprehensive range of products and services to meet individual business needs. Plus, our customers can rest assured knowing they’re navigating this challenging environment with a trusted partner by their side.”

Carol Burgess, customer account development manager at Alphabet, added: “We have significant growth aspirations for Alphabet’s SME channel and will continue to increase our investment within this space, with Nick at the helm.

“He brings a unique and vast understanding of Alphabet’s customers to the role and his insight will be invaluable as we look to build on our current success and cement our position as a company that provides quality support, guidance, and solutions at a time when businesses are increasingly turning to external resources for help. I’m thrilled to welcome Nick to the team.”

Tusker promotes Jodie Monaghan to customer experience director

Tusker has named Jodie Monaghan as customer experience director having joined Tusker in 2015 as head of the academy, the company’s internal training and development function, where she pioneered a new approach to supporting staff to maximise their potential.

In 2019, she moved to be head of customer experience within Tusker, where she has re-focused the customer facing teams to focus on core specialities, as well as redeveloping the training function to focus on the processes and procedures the company uses.

The training function is now led by two experienced team members, who ensure individuals are supported to develop within their roles.

There have been a number of promotions within the customer services teams as a result, with team members who began as junior executives in the customer services function, having reached management level.

Monaghan said: “Tusker’s customers are at the heart of everything we do as a team. Working together, we are the strongest we have ever been, with an unnerving commitment to be better, every day. I’m really pleased to continue my journey at Tusker and am excited about what more we can achieve together.”

Kit Wisdom, chief operating officer at Tusker, added: “Jodie is a successful and experienced leasing professional.

“With her considerable experience, Jodie has been instrumental in developing our customer services function, re-aligning our people and supporting embedding our salesforce CRM platform within customer experience to ensure the very best levels of service are delivered for our customers and our drivers.

“We have reshaped the teams, substantially increasing resource levels and providing intensive training to ensure we continue to meet the needs of our customers.”

Mahle strengthens sales team with new appointment

Mahle Aftermarket UK has appointed Ian Dore as its new regional sales manager to bolster its expertise in the team.

He will be responsible for key account management, as well as looking after all customers in central UK.

He joins Mahle Aftermarket with a strong background in sales, having previously held roles at Valeo and a UK manufacturer of hot tubs selling into the commercial market.

He said: “I’m delighted to be joining Mahle, the company is a great fit for me as I am a technical salesperson, but also driven by data – and my new position combines the two.

“I am a big advocate of the internal combustion engine, so it‘s great to be part of the automotive aftermarket. But I am also interested in looking to the future in terms of technology and I have peace of mind that Mahle understands the market and is helping to futureproof the business (thus my career) with its latest innovations.

“I’m looking forward to adding value to the business and building positive relationships with Mahle customers.”

Jason Smith, UK and Ireland sales and marketing manager at Mahle Aftermarket added: “With the new appointment of Ian to our sales team, we’re building on our knowledge, relationships and customer service levels to fully support the business further.

“Ian has fantastic sales experience to make him an asset to the Mahle team and the wider business.

“Along with his previous experience at Valeo bolstering his skill set, he is perfectly positioned to offer exceptional service to our customers across the UK and we’d like to wish him every success.”