Cool Express, specialist temperature controlled couriers has renewed its longstanding arrangement with AGM Telematics using AGM’s RouteMaster tracking system.

Cool Express deliver whole or part loads of frozen, chilled and ambient goods to RDCs, retailers and restaurants throughout the UK and Europe.

“Cool Express have established a reputation for reliability throughout the cold chain,” said MD Nick Askew.

“Not least, this is down to our ability to provide accurate information regarding the whereabouts or arrival time of any vehicle. If there are delays beyond our control or if we should need to confirm the departure and/or arrival time of a load, we can refer to the on-screen vehicle location and also provide the history of any journey, we can even allow the client access to view the vehicles progress in real time with the share trip feature on the RouteMaster system.”

AGM have provided a fleet control service to Cool Express since 2010 and Askew is upbeat about the benefits:

“In the express courier business, timed deliveries are often required. Moreover, we may be carrying relatively high value loads of specialist foods or pharmaceuticals. It is important therefore for us to have a good, solid system which allows us to monitor the fleet and to keep customers appraised regarding the status of their load. The RouteMaster system certainly delivers this and in turn, we get the back-up service we need from AGM.

“It’s remarkably easy to use and does exactly what we need it to do. A simple service charge payment is all we need to take care of and without doubt, the system pays for itself.”