Volkswagen Commercial Vehicles has launched an online service booking tool for for routine servicing and maintenance.
The new facility allows customers to book their vehicle into their local Van Centre via a simple to use web tool that can be accessed via a computer, tablet or mobile device.
Available at www.volkswagen-vans.co.uk/service-booking, customers can use the step-by-step process to select the nearest Van Centre, type of work, date and drop off time.
The whole process takes a matter of minutes and courtesy vehicles or collection and delivery options can also be arranged through the new system.
Another way in which Volkswagen is working with customer is by introducing a video feedback platform. The system allows technicians to show any required work to customers via a video, speeding up the approval process for any repairs required and ensuring total transparency of the work undertaken. The use of video in service areas has already proved successful within Volkswagen Passenger Cars retailers, increasing customer satisfaction and improving customer trust by preventing unexpected repair bills and reducing vehicle downtime.
The video forms part of Volkswagens’ Express Visual Check (EVC) feedback, offered to customers at no charge during all scheduled work. All vehicles undergo a comprehensive visual check by the service team to identify if there are any potential issues that should be brought to the attention of the owner.
Trevor Hodgson-Phillips, head of service and parts at Volkswagen Commercial Vehicles, said: "The launch of these services are further proof of how we are continuing to put our customers first. Businesses rely on their vans and these new tools are designed to help speed up the booking process as well as reduce any costly downtime."
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