Mercedes-Benz issues digital ID cards to roadside technicians

Mercedes-Benz Vans has teamed up with the Institute of Vehicle Recovery (IVR) to issue all its roadside technicians with an RQM digital ID card.

The new digital cards, developed by the IVR, have been created to modernise functionality and ensure that qualifications and compliance records can be access digitally.

Information can be accessed by scanning a unique QR code via the digital ID card on a technician’s mobile phone, using another mobile phone.

Simon Neill, customer operations director at Mercedes-Benz Vans UK, said: “To be amongst the first to roll out these new RQM digital ID cards means that our technicians that support and provide roadside assistance can focus on their job in hand, knowing their records are all digitalised and secure.

“We pride ourselves on the dedication and skill of our round-the-clock roadside technicians, and are committed to ensuring their health, safety, and professional development is of the highest standard.”

The RQM digital ID card works alongside the certification for health and safety of all technicians that support and provide roadside assistance, which Mercedes-Benz Vans UK requires every three years, rather than the current industry standard of every five years.

The new RQM digital ID cards will be issued to the technicians upon completion of this training.

Mark Hartell, vice chairman of the Institute of Vehicle Recovery (IVR), said: “The RQM digital identity card provides portable, up-to-date information that can be checked wherever and whenever needed.

“The cards can be kept up to date remotely and automatically.”

Mercedes-Benz Vans teamed up with the IVR to establish a certification for health and safety of all MobiloVan technicians for every three years.