A:

Electric vehicle (EV) charge points do not have the capability to print out paper receipts, so drivers and fleet decision-makers need to be aware of the processes in obtaining these.

 

bp pulse

When drivers use the bp pulse app, they immediately see their transactions on there. Otherwise, customers can complete an online form on the help centre section of the company’s website by choosing 'On the go', followed by selecting 'Talk about billing' and a receipt will be issued.

 

Fastned

Fastned’s charging hub offers different payment methods. Drivers can pay using the Fastned app and receive a monthly invoice for all charging sessions.

Alternatively, they can pay through the contactless payment and get a receipt automatically by scanning the QR code. Those choosing to swipe a charge card need to check with their provider regarding the process for getting a receipt.

 

Geniepoint

Registered GeniePoint drivers will have receipts emailed to them following a charging session.

If a driver uses contactless payment, they can visit geniepoint.co.uk/ds/cs, provide information about their charge and their email address, and the receipt will be emailed to them.

 

Gridserve

Receipts can be downloaded from a dedicated section on Gridserve's website. Customers require the last four digits of the card they paid with. Regular users of the Electric Highway can sign up to automated charging receipts straight to their email inbox.

 

Instavolt

Drivers using the contactless payment option can obtain a VAT receipt by using the VAT receipt generator on its website.

A driver needs to enter the details from their session into the relevant sections on the form, and this will provide them with a receipt which can be downloaded to print at home or submit to reclaim expenses. 

Drivers who use the optional InstaVolt app can view and track all charging sessions, and download VAT receipts from there. They can also earn loyalty points which turn into free charging credit.

 

 

 

 

 

Pod Point

VAT receipts can be emailed manually upon request by messaging VATreceipts@pod-point.com with the last 4 digits of the credit card used, date and the final charge amount.

Having an app-based system allows the driver to track home/workplace/public charging and download data for reporting purposes.

 

Osprey Charging

For users of the Osprey App, charging history and VAT receipts are available for direct download from within the app.

Customers who use a contactless bank card or wallet should fill in a form on the Osprey website which automates receipts and emails them directly to the customer.

Alternatively, Osprey’s in-house customer service team ensures customers receive their receipts within 48 hours of an emailed request.

QR codes are being applied to chargers to a provide a direct link to the form.

 

Shell Recharge

When paying with contactless or using the QR code at a Shell Recharge charge point, you can request a receipt by contacting customerservice@shellrecharge.com and providing these details:

• Date and time of transaction
• The total amount charged
• Last 4 digits of your credit / debit card

 

Smart Charge

Customers can scan the QR code that is shown on the charger display screen using a mobile device. They can then track the progress of the charge and when it’s finished, they can view the receipt.

 

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