Fleet performance matrix - how do you measure the performance of your fleet
Typically, fleet performance measures are generated in two ways - internal and external teams.
The internal measurements are generated by the fleet department for feeding back into the business and they use original measurement and also data provided by external teams.
External data can be provided by a number of sources, ranging from leasing companies and fleet management providers, to accident management companies, fuel card providers and funding providers.
When measured internally, the key underlying driver that is reported within the business tends to be based around cost. This may be cloaked in a specific measure, such as Corporate Social Responsibility or risk management, but it still boils down to cost when managers are examining the figures.
A key performance measure that fleet managers often have to hand is CO2, either their current performance, the emissions of vehicles joining the fleet or a business target that has to be reached.
Although this fits within CSR measures, fleet managers admit that in reality the business has identified reductions in CO2 as a driver of potential cost reductions.
Other key areas which are measured by businesses include:
- Overall fleet costs
- Number of vehicles by type
- % of fleet by brand
- Accidents or number of incidents
- Total mileage of the fleet
- Fuel use (either actual or claimed on a ppm basis)
- MPG by vehicle
- Offences
- Servicing - with a KPI of vehicles that were serviced which were not legal in some way (eg illegal tyres)
- Vehicles off road - with additional data on time off road
- Drivers by number of points on their licence - highlighting those with more than 7 points in some cases or an arbitrary figure
- Licence condition check
- Wholelife costs
- Vehicle utilisation - typically LCV
- Total cost of ownership
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