Inchcape Fleet Solutions invests in new online vehicle demo ordering system

Inchcape Fleet Solutions has launched an improved vehicle demonstrator booking process that also embraces the order tracking of new company cars and vans.

The company, which has almost 49,000 company cars and vans on lease and fleet management, has added the enhancement to its existing vehicle purchasing system.

Inchcape Fleet Solutions arranges an average 400 demonstrator vehicles a month for delivery to company car and van drivers. The new demonstrator ordering and tracking system went live in October.

Demonstrator vehicles are sourced for customers either via parent company Inchcape’s nationwide franchise retail network or directly from vehicle manufacturers.

Inchcape Fleet Solutions’ customer services director David Graham said: “The new fully automated demonstrator ordering system delivers significantly improved management controls and helps our customers to better track a vehicle’s delivery status.

“There will be no need for customers to contact us, a dealer or manufacturer to check on when a vehicle will be available and we will be able to arrange delivery of demonstrators in the shortest possible time, which further improves the overall customer experience.”

With the introduction of the system for vehicle demonstrator booking, Inchcape Fleet Solutions is also using the business tool to update its existing online company car and van ordering process.

Graham said: “Accurate information about vehicle specifications is provided to our customers more rapidly than by current methods. Once an order is placed it allows all involved parties, including the driver and/or fleet manager, to track each vehicle’s status through to delivery without reverting to telephone or email inquiries.”

“Most demonstrators are ordered by drivers when their existing vehicle is approaching the end of its fleet life. By directly linking the delivery of vehicle demonstrators and the subsequent ordering of a new company vehicle, we can fully integrate the defleet process to eliminate contract extensions which cost clients money. The technology also allows us to maximise used vehicle sales opportunities as we can more accurately predict when defleeted models will be available.”