Lancashire Constabulary has welcomed the improved response times by FMG Support.
Since November 2010, FMG Support has been working in partnership with Lancashire Constabulary in a framework contract which covers four forces including Cumbria, Norfolk and North Wales.
The contract sees FMG Support responsible for managing the recovery of all vehicles using the Lancashire Constabulary’s police officers’ statutory powers, which includes vehicles that have been abandoned, stolen or involved in collisions, as well as those involved in crime and police vehicles.
Lancashire Constabulary has welcomed FMG Support’s performance in terms of its vehicle recovery response times and call-answering times, which have greatly improved on the tightly monitored key performance targets set by all forces.
Since FMG Support began its role as vehicle recovery manager there have been some significant improvements including the target to attend the scene of a recovery anywhere in the section of the force area within the 45 minutes for 85% of recoveries.
FMG Support currently attends 94% of recoveries within this target time.
The average time from the Vehicle Recovery Partner accepting the job to arriving at the scene is now just 24 minutes for all four forces.
The average call answering time is now eight seconds, whilst the average call duration from receipt of police call to allocation to vehicle recovery partner is three minutes 46 seconds.
Chris Malkin, fleet and transport manager, Lancashire Constabulary, said: “FMG Support has a dedicated police network of vehicle recovery partners and the flexibility to develop tailored services around the specific pressures and priorities that we face.
“This coupled with the focus on service and its customer focused approach, have resulted in some truly outstanding results which have already had a significant impact on our operations and have greatly improved our efficiencies. We commend them for their commitment, and look forward to a continued successful working partnership.”
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