AA to provide SMR and roadside assistance for Farizon electric van

Jameel Motors, the UK distributor of the Farizon SV large electric van, has signed a deal with the AA to provide nationwide aftersales support. 

While Jameel Motors is committed to building a footprint of Farizon franchise dealers, it says that the agreement with the AA provides an established ready-made solution to complement the evolving network. 

It will be provided as standard, at no cost to customers. 

The AA’s support package for Farizon customers includes regular service and maintenance provision through its 213 electric vehicle (EV) and light commercial vehicle (LCV) certified aftersales workshops located across the country, as well as nationwide coverage of more than 100 on-call mobile technicians. 

In addition, one year of AA Roadside Assistance is included in the purchase price of all new Farizon SV vans and is transferrable with ownership. 

As well as roadside assistance, the agreement sees the AA aiming to fulfil routine service bookings at 48 hours’ notice. 

It will also provide a dedicated telephone helpline to take bookings as well as for technical and customer service enquiries.

Kate McLaren, head of marketing and sales operations at Jameel Motors UK, said: “Minimising downtime is paramount for van users and we’ve been determined to ensure we can instil absolute peace of mind for our customers. 

“This partnership with the AA strengthens the Farizon SV’s already compelling offer to fleets and sole traders.”

James Starling, business services director at the AA, added: “We have invested in comprehensive and innovative services to support EVs through our fully EV trained roadside patrols, mobile technicians and garage network. 

“We are extremely impressed with the Farizon SV and are looking forward to working with Jameel Motors on its pioneering EV van fleet to enhance the on the road experience for its customers in the future.”

The Farizon SV is a fully electric panel van is offered in five sizes and with three battery options.

Pricing starts at £45,000 (CV OTR) for the smallest van with the smallest battery and rises to £56,000 for the largest model with the largest battery.

It comes with a manufacturer-backed, bumper-to-bumper four-year/120,000-mile warranty; an eight-year/120,000-mile warranty for the battery, a three-year paint warranty, and a 10-year anti-perforation warranty.