Dawsongroup fleet signs up to 1link Service Network for SMR

Dawsongroup has adopted Epyx’s 1link Service Network to manage service, maintenance and repair (SMR) for its 13,000-strong van fleet.

The short-term, flexible and fixed-term rental company has 13 branches across the UK and wants to use the platform to speed up processes, minimise downtime and control SMR costs.

James Fitzpatrick, head of operations at Dawsongroup, said: “Like any large rental fleet, managing SMR is a key part of our business. 

“Adopting 1link Service Network is providing us with the means to simultaneously minimise downtime and drive down costs ensuring that we deliver maximum availability of our vehicles to customers.”

Dawsongroup is using Epyx’s Driver Booking Module as part of the agreement, enabling local branches to schedule SMR online with a range of garages at times and locations that suit their customers’ needs.

“It’s a genuine benefit to provide each of our branches with the means to access the platform,” continued Fitzpatrick. 

“They know the vehicles and clients involved in each rental and are very well-placed to play their part in the management of our SMR.”

He explained it decided to choose the 1link Service Network based on its core platform, ease of use, effectiveness, dealer network and account management.

The 1link Service Network is used by fleets totalling more than four million cars, vans and trucks to manage their SMR processes, working with thousands of franchise dealers, independent garages and fast fits.

Marc Lees, business development director at Epyx, said: “Previously, Dawsongroup used the Allstar ServicePoint platform, which is based on our technology, to manage its SMR, but wanted to upgrade to 1link Service Network to access the further benefits it offers.

“From what we have seen so far, 1link Service Network is helping them to deliver on a wide range of SMR objectives, creating a competitive advantage in comparison to their competitors in the van rental sector.”