National Windscreens has been able to process more than 100,000 enquiries with 99.5% accuracy thanks to new software Partscheck.
The software correctly identifies the piece of replacement glass needed for a specific vehicle by simply entering the vehicle registration number – addressing a problematic issue that affects the windscreen replacement industry.
Significant advances in the range of technologies used in windscreens has resulted in the availability of a variety of screen models for the same vehicle, as regional director Phil Lomas explains: “As well as heated windscreens, recent industry developments have seen the introduction of acoustic glass, windscreen mounted cameras, integral Heads Up Displays (HUDs) and a variety of sensors which mean that identifying the correct piece of glass needed can be quite difficult. For example, there are more than 20 different screens available for the current model BMW Series 5, so expecting a motorist to know the exact replacement windscreen type they require is unrealistic.
“Partscheck has been developed to eradicate this issue and is achieving outstanding results for National Windscreens. We introduced it early last year and it is currently running at 99.5% accuracy.”
The software is benefiting National Windscreens’ fleet and insurance clients who can be accurately quoted for every job before the technician has even seen the vehicle.
Chris Nicholson, fleet maintenance manager at Thrifty Car and Van Rental, said: "The introduction of Partscheck means that National Windscreens is not reliant on our locations or customers identifying the type of screen fitted to vehicles as they know the specification purely from the registration number. This is particularly important as our fleet model comprises of new high specification vehicles having features reliant on screen sensors. This takes all the difficulty out of the booking process and means jobs are completed in one visit greatly improving the customer experience and reducing vehicle down time.”
Managing director of National Windscreens Pete Marsden, added: “No motorist wants the inconvenience of a technician arriving to complete a windscreen replacement only to find out that they’ve brought the wrong piece of glass and the job will have to re-scheduled. This is not only annoying for the driver, but also a very inefficient way of working for the service provider.
“We are constantly looking at ways to improve customer service and we believe that Partscheck is the most significant development the windscreen replacement industry has seen for a long time.”
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