LiveWest outsources fleet management to Fleet Service GB

Fleet Service Great Britain has won a sole supply outsourcing contract with housing association LiveWest.

The business operates a fleet of 325 outright purchase vans on a five-year/100,000-mile replacement cycle.

It was looking for a solution that would provide driver management alongside vehicle management.

Paul Ayris, LiveWest’s fleet manager, said: “During the pilot employees were very receptive to the driver app and everything that we were doing around fleet and accident management. Having awarded the contract the first thing I wanted to do was to roll out the Achieve Driver Management programme across all drivers.

“LiveWest holds monthly ‘toolbox talks’ for all teams and I attended each one to tell drivers about Fleet Service GB and the initiatives the business was taking with regards to compliance and their safety.

“The transparency of the Achieve Driver Management programme means that points gained by a driver for a misdemeanour can be removed by completing e-learner programmes. Drivers are rewarded for good performance under the initiative, which is very well accepted by drivers.”

LiveWest went out to tender with Fleet Service GB winning a two-year contract plus a one-year option against three more shortlisted suppliers.

The fleet is expected to grow as the business aims to develop more than 16,000 new homes over the next 10 years.

The housing association enrolled on the Achieve Driver Management programme that pro-actively measures a driver’s performance and awards points against a wide range of parameters including points on driving licences and number and type of crashes.

The driver app was pre-loaded on to each drivers’ tablet to make enrolment straightforward. It embraces a wide range of features including notifications, prompts, reminders and alerts; the ability to arrange bookings for servicing, maintenance and repairs, including tyres; a facility to report an incident or breakdown; a facility to upload images, capturing incident and/or vehicle condition; and the ability to update vehicle mileage in real-time. Additionally, LiveWest’s bespoke check sheet for vehicle condition reporting was uploaded.

All LiveWest vans are equipped with telematics and the next stage of the programme will see data collected via the in-vehicle devices fed into the Achieve Driver Management programme to further improve vehicle and driver performance management.

Marcus Bray, Fleet Service GB’s head of sales, said: “We work closely with individual clients to understand their requirement and to tailor the service ultimately delivered. Technology is important, but so is personal service to deliver a first class experience and ensuring customer parameter compliance.”