FMG to provide 24/7 driver support for ALD Automotive

FMG will integrate its 24/7 accident management service into ALD Automotive’s commercial vehicle and company car leasing solution.

The full-service fleet management and mobility provider said it chose FMG for its “customer-centric approach” and “30-year experience” in delivering accident management services.

Ian Turner, sales director at ALD Automotive, said: “We are focused on providing smarter and more effective ways to ensure our customers’ fleets stay operational.

“After a detailed review of the market and undertaking a comprehensive tender process, we selected FMG because of their proven ability to deliver an award winning, integrated customer-centric approach to accident management. We are confident our partnership with FMG will deliver immediate benefits to our corporate customers, as well as meeting their future needs.”

ALD required a partner with the experience, capability and technology to meet the diverse and, in some instances, highly complex needs of its customers. FMG’s solution provides first notification of loss, vehicle recovery, repair and downtime management, as well as mobility and a range of legal services including uninsured loss recovery and third-party intervention.

FMG says it specialises in getting vehicles back on the road quickly with stringent downtime management. Every step of the incident management process is driven by Ingenium, FMG’s in-house technology platform, which triages every incident into automated workflows. Other time-saving features include a full range of flexible repair options including same-day mobile repair, mobile estimates, image capture technology and an online repair tracking system.

Andrew Chandler, sales director at FMG, added: “We are delighted by the opportunity to support ALD Automotive with a flexible, progressive solution that meets their customers’ current needs and will evolve to encompass their future challenges. Modern mobility and vehicle use is changing faster than ever before, but we have successfully navigated many economic and societal changes in our 33-year history. Alongside our depth of experience and expertly-trained people, we have the right data, systems and infrastructure to confidently embrace change and continually deliver an effortless driver and customer journey.”