Ford Fleet Management selects FMG for incident management

Ford Fleet Management (FFM) has selected FMG to provide specialist vehicle incident management solutions for its UK customers.

FMG says its flexible solution provides all the support drivers need with access to a full range of services including 24/7 incident reporting, vehicle recovery, repair and uptime management and a range of legal services including uninsured loss recovery and non-fault hire.

Stuart Williams, head of corporate sales at FFM, said: “At FFM we have a genuine interest in smart mobility services which complement customers evolving requirements, so we needed a flexible market-leading proposition to support every eventuality.

“Through our partnership with FMG we can promise the best driver support with a simple and straightforward solution which results in the best outcome for our customers.”

When incidents occur, FMG’s nationwide managed network of supply partners along with FMG Repair Services provide a range of repair options to the BS10125 quality standard, including same-day mobile repair.

Andrew Chandler (pictured), sales director at FMG, said: “We are delighted to be the chosen partner of FFM, having the opportunity to support their drivers with a smart, flexible, market-leading solution which meets the needs of today and will evolve to fit the changing demands of tomorrow.

“We have the knowledge and expertise, people and data, systems and infrastructure to confidently navigate the ever-changing landscape to continually deliver an effortless driver and customer journey.”