Stellantis appoints DHL Inside Track to manage ECOS

Stellantis has awarded a three-year contract to DHL Inside Track to manage its Employee Car Ownership Scheme (ECOS) and demo programme.

Inside Track will handle the storage, preparation and handover of all Stellantis ECOS vehicles, as well as all administration associated with the scheme.

It will also operate the Stellantis demo programme, managing the delivery and pick-up of test drive vehicles nationwide. Inside Track will handle the entire fleet and end-to-end consumer experience, from online ordering and pre-delivery preparation, through to customer satisfaction surveys.

A key part of the service will be the ‘white glove’ customer handover, tailored to each brand and delivered by drivers trained as brand ambassadors.

Nick Richards, head of B2B at Stellantis, said: “Offering customers a premium and seamless experience has always been crucial for us so we’re delighted to be working with a logistics partner whose priorities and capabilities align.

“As an industry expert, Inside Track has demonstrated its capability to meet the evolving expectations of our customers with impressive efficiency. The onboarding process has been extremely smooth and we look forward to building on our partnership.”

Thanks to a new platform introduced by Inside Track, Stellantis now has real-time visibility of its fleet, with clear reports of vehicle utilisation right down to model variant, ensuring that the value of the fleet is maximised. 

Inside Track’s management system and nationwide footprint allows the company to coordinate collections at the same time as deliveries, to reduce unnecessary travel. The company has also invested in its vehicle charging infrastructure to support the increasing electrification of the Stellantis fleet.

Jim Cleary, head of Inside Track, added: “We take great pride in the professionalism and hands-on account management we offer as part of our service. Much more than simply delivering vehicles, we’re representing these brands in front of potential customers. To do this we’ve invested heavily in our training programmes with a clear focus on the detail, to develop professional, courteous colleagues who are passionate about the brands they represent.”