RAC strikes roadside assistance deal with Isuzu Truck UK

Isuzu Truck UK has chosen the RAC to become its full roadside assistance partner and breakdown call centre provider.

The new three-year deal will see the RAC provide breakdown assistance to more than 5,500 Isuzu warranty customers and an additional 1,500-plus customers with repair and maintenance plans.

Any assistance required roadside by Isuzu Truck customers will be handled by the RAC’s Commercial Assistance team based in Bescot in the West Midlands.

The team will operate Isuzu Truck’s branded breakdown and roadside assistance service in the UK, acting as a key link between drivers, fleet managers and the Isuzu Truck Dealer Network.

RAC business roadside managing director Phil Ryan said: “Winning this new contract with Isuzu Truck UK is an important milestone for us as we extend our manufacturer relationships into the commercial vehicle sector.

“Under the new contract, a full roadside service is provided and will deliver significant improvements for Isuzu Truck’s customers as they benefit from all of the RAC’s technological innovations, including our state-of-the-art diagnostic and battery testing capabilities.

“On those occasions when a recovery may still be necessary, customers will have access to our extensive RAC and contractor network to get them going again.

“We look forward to working closely with the Isuzu Truck team in the UK and delivering complete peace of mind to their customers, up and down the country.”

Isuzu Truck managing director, Pete Murphy, said the decision to move to the RAC was “not taken lightly” as it had always enjoyed a “very high level of service and support” from its previous breakdown assistance provider.

“A major factor was the RAC’s investment in new and exciting technology, which will perfectly complement the technological advancements on our vehicles,” explained Murphy. “This, combined with their undoubted levels of experience, expertise and understanding of the key elements required to provide quality roadside assistance to commercial vehicle customers, will help maximise the time our customers’ vehicles are on the road.”