Europcar selects Totalmobile to enhance damage reporting

Totalmobile has been selected by Europcar Mobility Group to roll out a customised mobile application to help improve customer confidence in damage reporting.

The new solution enables employees to record the condition of vehicles with digital images at the point of handover to and from the customer, which can then be shared in the case of a new damage claim or in response to a query.

Kevin Rand, operations director at Europcar Mobility Group, said: “Being able to provide full visibility and transparency of a vehicle’s condition in the event of a new damage claim or query is crucial.

“The new Totalmobile app ensures that all of the evidence required is recorded and able to be shared with customers whenever necessary. This not only helps our staff on the ground, providing a more accurate method of recording vehicle damage, but also delivers a better service for our customers.

“If a damage claim or query is raised, the detailed images of the vehicle in question are readily available and can be shared directly with the customer.”

The contract with Totalmobile is designed to enhance the customer experience and ensure that a complete audit trail is produce for accurate documentation.

Bobby Bahia, commercial director for transport and infrastructure at Totalmobile, said: “Europcar is a great example of where simple technology can make a huge difference to the customer.

“When it comes to damage to vehicles, accuracy and transparency are both crucial for Europcar to ensure that its customers can see exactly what is being discussed.

“The images that our app enables service agents to take and annotate provide full visibility in this process and make claims much easier as the damage in question is clearly recorded.”