Days Fleet extends Fleet Assist contract

Days Fleet has extended its contract with Fleet Assist, for the provision of SMR services, until 2026.

The leasing business will continue to use Fleet Assist’s network of more than 5,200 franchised and independent garages to manage the servicing and maintenance of its fleet of nearly 8,000 vehicles.

“Our partnership is very strong. Fleet Assist provides us with a market-leading customer service booking experience and by far the most extensive and comprehensive SMR garage network. We can be assured that we can meet the challenges of fleet fuel types changing as Fleet Assist is constantly future proofing the network to cover off new technologies such as EVs and hydrogen,” said Gavin Williams, Days Fleet’s technical manager.

“We are both focused on providing the best possible SMR service to our end user driver customers which in turn helps companies run their businesses more efficiently,” he added.

Fleet Assist’s service booking team manages all SMR requests from Days Fleet’s drivers and uses its work direction software “Atlas” to get its vehicles serviced and maintained including MOTs.

An increasing number of Days Fleet drivers now use the web portal provided by Fleet Assist to book in their vehicle service online, a trend which first started during the pandemic and has seen driver confirmation times reduce as they embrace this technology.

Like all leasing companies Days Fleet is seeing a major shift towards company car drivers opting for EVs. That is where Fleet Assist’s 4,000 ‘EV ready’ garage network comes into its own with Days Fleet’s EV drivers’ maintenance bookings automatically directed to the appropriate garages with the expertise to service battery electric and hybrid vehicles.

Days Fleet also utilises Fleet Assist’s downtime management service where it proactively works with its customers and their respective breakdown providers to identify vehicles that require this service and ensure they are back on the road as swiftly as possible.

Karen Ewer, Fleet Assist’s head of business development (pictured), added: “We have been working with Days Fleet since 2006 and supported them over the years as they have expanded their fleet. The company is always looking to embrace new initiatives to improve their service proposition.”