Renault Trucks has been voted Best Supplier of the Year 2015 by the Fraikin Group, one of Europe’s leading industrial and commercial vehicle renters.
After a detailed in-house survey of some 50 staff members, it was the quality of its customer relations and fulfilment of its commitments that enabled Renault Trucks to stand out from 23 other chassis or equipment suppliers.
The candidates for the title were judged on several criteria: their ability to provide the Fraikin Group with support both before and after sales, their responsiveness to customers’ commercial and technical demands, commitments to delivery lead times and product conformity, plus their ability to offer innovative products corresponding to market and customer needs.
Competing with 23 other international chassis and equipment suppliers, Renault Trucks stood out for the quality of its customer relations and performance in all other areas, said Fraikin.
“We wanted to reward the Renault Trucks teams’ high motivation, as well as the quality support the brand provides to our group,” said Arnaud Perard, the group’s purchasing director.
“In particular, Renault Trucks gave our teams an excellent technical grounding when Euro 6 was introduced, enabling us to optimise vehicle handovers to our customers and guarantee efficient maintenance. This is why we decided to give them the Best Supplier of the Year 2015 award.”
In order to determine its best international suppliers, the Fraikin Group carried out an in-house survey involving some 50 staff members. These assessed each brand based on a number of different criteria, which were subsequently backed by quantitative data gathered within the company.
By means of this survey and award ceremony, which took place during the company’s annual convention, the Fraikin Group aimed to improve its methods of analysis and its suppliers’ performance.
Renault Trucks makes up 10% of the Fraikin Group’s total fleet. The company operates 4,900 of the brand’s vehicles in 14 European countries.
With annual revenues of €643 million, the Fraikin Group operates a multi-brand and multi-function vehicle fleet (55,000 vehicles, of which 49,050 are owned and 6,000 managed).
It also boasts one of the largest dedicated and integrated networks with 180 agencies throughout Europe.
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