Transit centres to meet quality commitments

Ford’s network of 100 van specialists now offer extended opening hours to customers for vehicle servicing and maintenance.

The network, created last year to coincide with the launch of the all-new Transit range, is now complete, according to Ford of Britain chairman and managing director Mark Ovenden.

“They have strict standards to meet and are mystery-shopped to ensure a constant level of quality,” he said. “It is a profit opportunity for dealers; it’s not Transit centre light – we won’t tolerate that.

Among those standards is a commitment to meet longer opening hours, something that has already been taken up by fleets.

Transit centres must open from 7.30am to 6.30pm Monday to Friday as a minimum, and also from 8am to 1pm on Saturdays.

They must also offer one late night service every Thursday. This late night service must, as a minimum, allow customers to drop their vehicles off at the dealership at 4pm and collect no later than 10am the next morning.