National Windscreens has upgraded its ISO 9001: 2008 award to the 2015 accreditation, following an independent audit.

ISO 9001 helps to ensure companies organise processes, increase the efficiency of procedures and continually improve all aspects of its operations.

The new standards set out in ISO 9001:2015 include greater emphasis on:

  • Leadership
  • Focus on risk management
  • Emphasis on objectives
  • Performance management and change
  • Communication and awareness

The accreditation was awarded following an independent audit by Det Norske Veritas (DNV-GL).

National Windscreens’ compliance manager Kevin Wagg said: “Delivering consistent quality to our customers is a top priority for us as a company.

"Whether an individual customer, a fleet or insurance client, we aim to deliver the same high level of service they expect

“We had already attained ISO 9001:2008 and so ensuring we surpassed the requirements of the latest version was imperative for us.

"The transition to the updated 2015 standard meant a complete review of our existing procedures and policies from the top down.

“We then had to ensure the same procedures were replicated throughout our UK network. Demonstrating that wherever a customer is, they receive the same high level of service.”

The certification comes as National Windscreens continues to invest heavily in its network of 108 fitting and calibration centres in the UK and the training and development of over 800 mobile technicians.

This is in addition to its recent £2 million investment in ADAS calibration technology.

“We do not stop here,” said Wagg. “ISO 9001:2015 is about continual development and improvement and customer satisfaction.

"We are committed to this and believe our customers see this through the service they receive throughout the whole windscreen repair and replacement service.”

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