Alphabet strikes five-year SMR deal with Fleet Assist

Alphabet has extended its service, maintenance and repair (SMR) contract with Fleet Assist for a further five years.

The partnership has been in existence since 2005 and this further extension means it will continue to use Fleet Assist’s SMR network of 5,800 franchised and independent garages to manage the servicing and maintenance of its fleet of 132,000 vehicles.

This includes the servicing of electric vehicles (EVs) where Fleet Assist has a network of 4,000 garages that are EV ready.

With pure electric cars set to account for one in six cars sold in 2022, Alphabet utilises Fleet Assist’s dealer grading to drive their own work direction policies to ensure work is directed to the right dealers with the right expertise to deliver a first-time fix.

Fleet Assist also works closely with Alphabet regularly reviewing industry labour rates and network expansion to ensure they continue to deliver a first-class service to their customers while at the same time as optimising their maintenance budget.

“The 15-year partnership has been highly beneficial to Alphabet as we have had to ensure our SMR network has kept in step with our fleet expansion. Fleet Assist’s growing EV network provides peace of mind that we will keep all types of alternative-fuelled vehicles on the road,” said Sarra Shepherd, Alphabet GB’s supplier relationship manager.

“It is a very exciting time as we transition to 2030 and we are pleased to have Fleet Assist on hand to help us manage our SMR along the way.”